2Yoo Legal and Terms of Service

2Yoo is the trading name of 2YOO LIMITED, registered in England and Wales. Company number 11346662.

Registered office address: 42 Ocean View Road, Bude, Cornwall, United Kingdom, EX23 8ST

When using the 2Yoo service and setting up an account, you confirm your acceptances of these terms. Please read the following terms of service carefully before placing an order with 2Yoo. If you have any questions or concerns in relations to these terms, you can email help@2yoo.uk.

As a consumer you have legal rights when using our app, for more information on these, please visit: https://www.citizensadvice.org.uk/consumer. Your rights are not affected by our terms of service.

1) Delivery Policy for 2Yoo Ltd

At 2Yoo, we are committed to providing you with the best possible experience. We have a customer service team who are on hand to deal with any issues or queries that you may have. You can find details of how to contact us within the app.

At times we do understand that things can go wrong, and that there may be a delay with your order, or you may not be around when we attempt to deliver your order to you.

If your order is going to be late, we will always keep you informed of the estimated delivery time of your order. You can track this from within the app, and we will send you notifications each time the progress of your order is updated. If we become aware of a delay in your estimated delivery time, we will work with you to get your order to you as quickly as possible.

If you are unexpectedly not going to be around when we are going to deliver your order, we kindly ask that you contact us and let us know, so that we can rearrange your delivery time or location. If we attempt to deliver your order and you are not there to collect it, we will wait for up to 10 minutes before leaving. You will be charged the full fee for your order in the event of this happening.

In order to avoid unnecessary charges, we always ask that you stay in contact with us during the delivery process to ensure your order can be delivered to you, on time and at the location you have requested.

2) Cancellation Policy for 2Yoo Ltd

You can cancel your order up to the point our partner has begun preparing your order. Within the app you will clearly see the status of your order, and if you are able to cancel your order directly through the app, you will be able to do so.

If our partner has already begun preparing your order and you wish to cancel it, you will need to get in touch with the partner directly to request a cancellation.

The cancellation will be at the sole discretion of the partner in any such cases.

2Yoo may notify you that an order has been cancelled at any time. We will not charge you where 2Yoo or one of our partners cancels and order and will immediately refund you and payments.

3) Refund/Returns Policy

From time to time things can go wrong. As a consumer you have a legal right to receive goods which are as they have been described and which are of satisfactory quality. Should you have cause for complaint, you must contact us immediately so that our partner can be given the opportunity to try and rectify any errors or dissatisfaction within a reasonable timeframe.

If our partner is not able to rectify the matter to your satisfaction, we will provide a refund or credit to your account only in respect to the unsatisfactory item in your order.

We will only refund delivery fees if your entire order is unsatisfactory and we do not have reason to believe the issue was caused after delivery of your order.

We may request photographic evidence to support your claim.

4) Other

Alcohol

2Yoo operate a "Challenge 25" policy. Challenge 25 is a retail strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID if they wish to buy/collect alcohol. For more information on this policy please visit: https://www.wsta.co.uk/challenge-25 When ordering alcohol on the 2Yoo app, you confirm that you are over 18. 2Yoo reserves the right to refuse delivery to anyone who cannot provide valid photo ID or who appears to be under the influence of alcohol or drugs. Should delivery be refused, we reserve the right to still charge for the item and the associated charges.

Allergens

When ordering food from the 2Yoo app, our partners may use nuts or other allergens in their food. You must contact the partner directly should you suffer from any allergies to confirm your food will be prepared in accordance with your requirements. 2Yoo cannot guarantee that food delivered through the app will be free from allergens.

Payment

2Yoo accepts payments directly acting as an agent on behalf of our partners using our app. All prices on our app will include any VAT and relevant taxes. You will clearly see the cost of your order and any associated delivery charges or services charges in your basket before your checkout and confirm your order.

This is the Cookie Policy for 2Yoo, accessible from http://2yoo.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter and LinkedIn will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through help@2yoo.uk

6) Privacy Policy for 2Yoo Ltd

At 2Yoo, accessible from www.2yoo.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by 2Yoo and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at help@2yoo.uk

Log Files

2Yoo follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, 2Yoo uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of 2Yoo.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on 2Yoo, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that 2Yoo has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

2Yoo's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

2Yoo does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in 2Yoo. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

© 2020 2Yoo - 01288 356 300

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